Client - a fully capable individual who places Orders on the sytin.org website, either indicated as the recipient of the Goods, or uses the Goods purchased on the sytin.org website, exclusively for personal, family, household and other needs not related to entrepreneurial activity .
Payer - a fully capable natural person making payment for the Order.
Recipient - a fully capable natural person receiving the Goods on his own, or an individual receiving the Goods through his legal representative.
Seller - Individual entrepreneur Sytin Oleg Georgievich
Online store - an Internet site owned by the Seller located on a server in Moscow and having an Internet address sytin.org. It presents the goods offered by the Seller to its Clients for placing Orders, as well as the terms of payment and delivery of these Orders to Clients.
Website - sytin.org
Goods - an object of the material world that has not been withdrawn from civil circulation and submitted for sale on the Site.
Order - a duly executed Customer's request for delivery to the specified address of the list of Goods selected on the Site or indicated in the request sent to the Seller in writing by e-mail, phone, fax or regular mail.
Delivery service - the operator of express mail services or another third party that provides services for the delivery of Orders to Clients under an agreement with the Seller.
External site - a site on the global Internet, a link to which is available on sytin.org.
1. General Provisions
1.1. The site is owned and administered by Individual entrepreneur Sytin Oleg Georgievich.
1.2. When ordering goods through the online store, the Customer agrees to the terms of this agreement (hereinafter referred to as the Agreement) set forth below.
1.3. This Agreement, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 chapter 30), as well as the Law of the Russian Federation "On Protection of Consumer Rights" of 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them apply to relations between the Customer and the Seller .
1.5. The Seller reserves the right to amend this Agreement, in connection with which, the Client undertakes to regularly monitor changes to the Agreement posted on the Site.
1.6. The Client agrees to the Agreement by pressing the "Place an Order" button at the last stage of placing an Order on the Site. Payment for goods and services presented in the online store also means the client agrees to the Agreement, even if the order was not correctly executed by him.
2. Registration on the Site
2.1. To place an Order, the Client must register on the Site.
2.2. The seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.
2.3. The Client agrees not to inform the third parties the login and password specified during registration. If the Customer suspects that his username and password are safe or that unauthorized use by third parties is possible, the Customer undertakes to immediately notify the Seller about this by sending an email to the Seller at firstname.lastname@example.org.
3. Registration and deadlines
3.1. The Client’s order can be placed in the following ways: accepted by e-mail or placed by the Client independently on the Site. Other methods of transmitting information to the online store are allowed only if the client does not have access to the Internet.
3.2. When placing an Order, the Client must indicate the following information:
• Surname, name and patronymic of the Recipient of the Order
• Information about the Payer - Surname, name and patronymic of an individual
• Order delivery address
• Contact number
• Email address.
3.3. After placing the order, the Client is given the opportunity to remotely pay using the service of a payment aggregator.
3.4. If the Seller does not have the required quantity of the ordered Goods in the warehouse, the Seller informs the Customer about this by sending an electronic message. The message is sent to the email address provided during registration. The Client has the right to agree to accept the Goods in the quantity available to the Seller, or to cancel this item of the Goods from the Order. If the Customer does not receive a response within 7 business days, the Seller reserves the right to cancel this Product from the Order.
3.4.1. The Seller has the right to cancel the Customer’s Orders for which the data necessary for communication with the Customer by e-mail is not indicated and / or the payment for the Order has not been received within 15 business days.
3.4.2. The Seller has the right to refuse to conclude an agreement and place an Order if the Client has not indicated data on the Recipient and Payer.
3.5. The expected delivery time of the Goods to the Seller’s warehouse is up to 5 business days, or is indicated on the Site in the description of the Goods.
3.6. The deadlines for receiving an Order by the Client depend on the address and region of delivery, the operation of a particular Delivery Service, and are not directly dependent on the Seller.
3.7. All information materials presented on the Site are for reference only and cannot fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Customer has questions regarding the properties and characteristics of the Goods, before placing the Order, the Customer must contact the Seller.
3.8. In the absence of the ordered Goods at the Seller’s warehouse, including for reasons beyond the Seller’s control, the Seller has the right to cancel the specified Goods from the Customer’s Order and notify the Customer by sending an e-mail to the address indicated during registration.
3.9. In case of cancellation of a fully or partially prepaid Order, the price of the canceled Goods is returned by the Seller to the Customer in the same way that the Goods were originally prepaid, or, in agreement with the Customer, the missing Goods can be replaced with an equivalent one.
4.1. Methods of delivery of goods are indicated on the Site.
4.2. The territory of the delivery of goods is limited to the borders of the Russian Federation.
4.3. The Seller will make every effort to comply with the delivery dates indicated on the Site, delays in delivery are possible due to unforeseen circumstances that did not occur through the fault of the Seller.
4.4. The risk of accidental loss or accidental damage to the Goods passes to the Client from the moment of transfer of the Order to him and the recipient of the Order affixes a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Customer for the cost of the Order prepaid by the Customer and delivery after receiving confirmation of the loss of the Order from the Delivery Service.
4.5. The delivery cost of each Order is calculated individually, based on its weight, region and method of delivery, and sometimes the form of payment, and is indicated at the last stage of placing the Order on the Site.
4.6. Upon delivery, the Order is handed over to the Client or to the person designated as the Recipient of the Order.
4.7. In order to avoid cases of fraud, as well as to fulfill the obligations undertaken in clause 4.6 upon delivery of the prepaid Order, the person who delivers the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The seller guarantees the confidentiality and protection of the personal information of the Recipient (clause 9.3.1.).
4.8. When transferring the Order, the Client must check the appearance and packaging of the Order, the quantity of Goods in the Order, completeness, and assortment.
4.9. The terms allotted by the Seller for receiving an Order by the Customer are limited and determined by the rules of the Delivery Service.
4.10. Non-receipt of the Order within the time periods specified in clause 4.9 of the Agreement shall be deemed to be the Client’s refusal of the contract of sale and is the basis for cancellation of the Order by the Seller. If the non-received Order has been prepaid, the funds will be returned to the Customer in the manner provided for in clause 3.9 of the Agreement, minus the expenses of the Seller for sending the Goods to the Recipient.
5. Payment for the goods
5.1. The price of the goods is indicated on the Site. In case of incorrect indication of the price of the Goods ordered by the Customer, the Seller informs the Customer at the earliest opportunity to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Client, this Order is considered canceled. If the Order has been paid, the Seller shall return to the Customer the amount paid for the Order in the manner prescribed by clause 3.9 of the Agreement.
5.2. The price of the Goods may be changed unilaterally by the Seller. The price of the Goods is indicated at the last stage of placing the Order and is valid at the time of pressing the "Place Order" button. At the same time, the price of the Goods ordered by the Client is not subject to change.
5.3. Methods of payment for the Goods are indicated on the Site in the section "Information on payment of orders."
5.4. The order is accepted for processing only after payment of the Order, including delivery, and crediting of the Client’s funds to the Seller’s bank account or when selecting the item “payment upon receipt”. Moreover, the Goods are not reserved for the Order, and the Seller cannot guarantee the availability of the Goods in the Seller’s warehouse indicated at the time of placing the Order, as a result, the processing time of the Order may increase.
5.5. The seller has the right to provide the Customer with discounts on the Goods and establish a bonus program. The types of discounts, bonuses, the procedure and terms of accrual are indicated on the Site and can be changed by the Seller unilaterally.
5.6. The seller has the right to establish discounts in order to promote a particular method of payment or delivery of the Goods. In this case, the Seller may limit the terms of the discounts, in particular, the maximum possible discount on goods.
6. Return Policy
6.1. Return Good Quality Goods
6.1.1. The client has the right to refuse the ordered goods at any time before receiving it, and after receiving the goods - within 7 days, not counting the day of purchase. Return of good quality goods is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved.
6.1.2. The Customer does not have the right to refuse the Goods of good quality, having individually defined properties, if the specified Goods can be used exclusively by the Customer who purchases it.
6.1.3. In case of Customer’s refusal of the Goods in accordance with clause 6.1.1. Of the Agreement, the Seller returns to him the cost of the returned Goods, minus the expenses of the Seller for the delivery of the Goods, no later than 10 days from the date of receipt by the Seller of a written application from the Client.
6.1.4. Within 14 days from the receipt of the Order, not counting the day of purchase, the Client has the right to exchange goods of good quality for similar goods if the specified goods did not fit the Client in shape, dimensions, style, color, size or configuration. The Client is not entitled to exchange Goods of good quality, indicated in the List of non-food goods of good quality, not subject to return or exchange, approved by Decree of the Government of the Russian Federation of January 19, 1998 No. 55.
6.1.5. If, at the time of the Customer’s request, a similar product is not available for sale from the Seller, the Customer has the right to refuse to fulfill the sales contract and demand a refund of the money paid for the specified product. The seller must return the amount paid for the returned goods within 3 days from the date of return of the goods.
6.2. Return of goods of inadequate quality
6.2.1. The Client may return the Goods of inadequate quality to the manufacturer or the Seller and demand a refund of the amount paid during the warranty period. The client may also require the replacement of the Goods of inadequate quality or eliminate defects.
6.2.2. In case of the Client’s refusal of the contract and the demand for the return of the sum of money paid for the goods in accordance with clause 6.2.1. Of the Agreement, the cost of the Goods shall be returned to the Customer within 10 days from the moment the Seller receives the written application of the Customer.
6.3. A refund
6.3. Funds are refunded in the way that was used by the Client when paying for the Goods (the exception is payment through payment terminals - in these cases the refund is made by bank or postal transfer according to the details specified by the Client in the application. Also, upon a written request from the Client, the amount paid for the Order, can be taken into account when paying for subsequent orders).
6.4. Procedure for violation by the seller of the assortment (re-sorting) conditions.
6.4.1. In case of transfer of the Goods in violation of the assortment conditions, the rules of Art. 468 of the Civil Code of the Russian Federation.
6.4.2. If a Product is found in the Order that does not correspond to the ordered assortment (re-sorting), the Customer has the right to refuse this Product when transferring the order and demand replacement of the Product in the assortment provided for by the Order, or refund of money for the actually non-transferred Goods.
6.4.3. Goods transferred to the Client in violation of the assortment conditions are subject to return to the Seller. If the Customer accepts this Product, the Seller has the right to demand from the Customer payment for this Product at the price set by the Seller for this Product on the Site at the time of the transfer of the Product. If the actually transferred Goods are not in the Seller’s assortment presented on the Website at the time of the transfer of the Goods, this Goods is paid at a price agreed with the Seller.
6.4.4. Replacement of goods that do not comply with the Assortment Order is carried out by placing a new order as agreed by the parties - the Seller and the Client.
6.4.5. If it is not possible to replace the Goods, the Seller shall notify the Customer thereof by sending a message to the email address indicated by the Customer during registration, and the funds actually paid for the goods not transferred will be returned in the manner provided for in clause 6.4.6.
6.4.6. Funds paid by the Client for actually non-transferred Goods shall be returned within 10 days from the receipt of a written application from the Client for a refund. The refund of the amount paid for the goods is carried out in the way the payment was made.
6.5. Procedure for violation by the Seller of the terms of quantity.
6.5.1. Upon transfer of the Order, the Client is obliged to check the number of Goods in the Order. If, upon the transfer of the Order by the Client, discrepancies in the quantity of Goods in the Order are found, the Client is obliged to draw up an Act on the discrepancy in quantity in the presence of a representative of the Seller or the carrier.
6.5.2. If the Seller has transferred to the Client a smaller quantity of the Goods than is determined by the Order (underdelivery), the Client, upon the transfer of the Order, has the right to accept the Goods in the part corresponding to the Order and demand to transfer
6.5.3. The transfer of the missing Goods is carried out by issuing a new Order by agreement of the parties - the Seller or the Client, provided that the Client submits the Discrepancy Act (Non-contribution Act), drawn up in accordance with clause 6.5.1.
6.5.4. If the missing Goods were pre-paid by the Customer, their value may, as agreed by the parties, be taken into account in subsequent orders, or be returned within 10 days from the receipt of a written application from the Customer for a refund. The refund of the amount paid for the goods is carried out in the way the payment was made.
6.5.5. If it is not possible to transfer the missing Goods, the Seller shall notify the Customer thereof by sending a message to the email address provided by the Customer during registration, and the funds actually paid for the missing goods shall be returned in the manner provided for in clause 6.5.6.
6.5.6. Funds paid by the Client for the missing Goods may, by agreement of the parties, be taken into account in subsequent orders, or be refunded within 10 days from the receipt of the Client’s written application for a refund, as well as the Discrepancy Act (Non-deduction Act) for the amount drawn up in accordance with clause 6.5.1. The refund of the amount paid for the goods is carried out in the way the payment was made.
6.5.7. In case of violation by the Client of clause 6.5.1 regarding the preparation of the Act, the Seller has the right to refuse to the customer in satisfaction of claims for the quantity of goods transferred.
7. Intellectual property
7.1. All text information and graphic images on the Site are the property of the Seller and / or its counterparties.
8. Warranties and liability
8.1. The Seller is not liable for damage caused to the Client due to improper use of the Goods ordered on the Site.
8.2. The seller is not responsible for the content and operation of External sites.
8.3. The seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Client to third parties.
9. Confidentiality and protection of personal information
9.1. Providing information by the Client:
9.1.1. When registering on the Site, the Client provides the following information:
Surname, first name, email address, telephone number, address of residence, password for access to the Site.
9.2. By submitting your personal data when registering on the site, the Client agrees to their processing by the Seller, including with a view to promoting the seller of goods and services.
9.2.1. If the Client does not want his personal data to be processed, he must contact the Seller’s Customer Service via the Feedback form on the Site. In this case, all information received from the Client (including login and password) is deleted from the Seller’s client database and the Client will not be able to place Orders on the Site.
9.3. Use of information provided by the Client and received by the Seller.
9.3.1 The Seller uses the information: to register the Client on the Site; to fulfill his obligations to the Client; to evaluate and analyze the operation of the Site; to determine the winner in the shares held by the Seller.
9.3.2. The seller is entitled to send advertising and informational messages to the Client. If the Client does not want to receive mailings from the Seller, he must indicate this in a letter sent to the Seller by e-mail.
9.4. Disclosure of information received by the Seller.
9.4.1. Seller agrees not to disclose information received from the Client. It is not considered a violation that the Seller provides information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the Client.
9.4.2. Disclosure of information in accordance with reasonable and applicable requirements of the law is not considered a violation of obligations.
9.5. The seller has the right to use the technology of cookies. Cookies do not contain confidential information and are not transferred to third parties.
9.6. The seller receives information about the IP address of the visitor to the Site. This information is not used to identify the visitor.
9.7. The Seller is not responsible for the information provided by the Client on the Site in a public form.
10. Other conditions
10.1. The relations between the Client and the Seller apply the law of the Russian Federation.
10.2. In case of questions and complaints from the Client, he must contact the Seller’s Customer Service by phone or through the Feedback form on the Site. The parties will try to resolve all disputes arising through negotiations, if the agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
10.3. The recognition by the court of the invalidity of any provision of this Agreement and the rules does not entail the invalidity of the remaining provisions.
11. Details of the Seller
Individual entrepreneur Sytin Oleg Georgievich
Legal address: 125464, Moscow, Pyatnitskoe shosse, 6, bldg. 3, apt. 78.
Actual address: 125464, Moscow, Pyatnitskoe shosse, 6, bldg. 3, apt. 78.
Postal address: 125464, Moscow, Pyatnitskoe shosse, 6, bldg. 3, apt. 78.
Bank account in the currency of the Russian Federation No. 40802810002410000810
Corr. account: 30101810200000000593 in GU of the BANK of RUSSIA in the Central Federal District